Results, Reminders, Personal Health Information
Patient Test Results
Our Practice Policy is for the Doctor to review all test results. Patients will be contacted if test results require further follow-up. All other results will be discussed at your next consultation.
Our Practice offers a reminder system for Pap smears/ HSV testing and other important follow-up test and reviews as determined by your doctor. Our Practice Policy is to enrol patients in this reminder system, unless otherwise requested by the patient.
Management of your Personal Health Information
Our doctors and staff collect information from patients, primarily to provide, proper care and treatment. Our practice is committed to maintaining the confidentiality of your personal health information. It is a policy of our Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our Practice is bound by the Federal Privacy Act 1988 and we abide by the 13 ‘Australian Privacy Principles’.
Patients who have queries about the privacy of their information are welcome to discuss these matters with their treating doctor.
For the benefit of patient health, at times our practice may forward medical information to other medical organisations
e.g. Australian Immunisation Register, Pap Smear Register.
We need to know when things aren’t right.
Our GP’s spend long hours keeping in touch with new developments, new drugs and new treatments.
If you are ever unhappy with our advice, please tell us. We need to know if we are not meeting your needs.
Or if you prefer you can fill out one of our Patient Feedback Forms.
If you have any concerns or suggestions, we would like to hear about it. Please feel free to talk to your doctor, nurse or reception staff.
You may prefer to write to us. We have Patient feedback forms available at reception for your use.
We take your concerns, suggestions and complaints seriously.
Questionnaires are available inviting patients to share their views of the Practice and how it could be improved.
These surveys are completely confidential and help us to improve our services.
We pride ourselves on good communication with our patients and prefer to hear and discuss your concerns about any aspect of our service. However, if you feel there is a problem, you may prefer to contact:
We are all different
Australia today is a society of change. We don’t always share the same language or same culture.
Our staff and your GP work hard to be sensitive to your language and cultural needs, but you may wish to have someone with you for support. They are welcome.
We can also arrange for translators if required.
Once it is determined that a patient may have special communication needs and consent to use communication assistance is obtained.
The patient may consider that a family member or friend could interpret at the consultation; however, a member of the patient’s family or a friend of the patient may not be a suitable translator, especially for sensitive clinical situations or where serious decisions have to be made; the use of children as interpreters is not encouraged.
Qualified medical interpreters are our preferred option and their use is encouraged. Some of our practice team members are bilingual and can act as an interpreter if the patient consents.
The patient’s nominated interpreter or any professional services that have been used are noted on the patient’s health record which provides for an alert to the practice team to make prior arrangements for future consultations and treatments.
The best relationships are built on trust and openness
The more open you are with your family doctor the more effectively your doctor will understand your ailments.
In today’s complex world there are few who can appreciate the issues facing you and your family better than your specialist General Practitioner (GP)
Working alongside your GP is a whole team dedicated to giving you the best possible health care.
Every member of our General Practice Team – doctors, nurses, receptionists and other staff – focuses on you.
Patients can obtain information or advice related to their clinical care by telephone. Prior arrangements to be made with your doctor.
However, we would appreciate you reserving this service for EMERGENCIES ONLY.
We try to keep interruptions to patients’ consultations to a minimum.
Our policy is to encourage patients to attend the surgery for a consultation to ensure accurate diagnosis.
Medical advice or information cannot be provided by email.
As an organisation, our principal concern is and always has been the health of patients who visit our medical centre. A high level of trust and confidentiality is required to ensure the confidence of the patients we serve.
From the 21st December 2001, the Privacy Amendment (Private Sector) Act 2000 extended the operation of the Federal Privacy Act 1988 to include the private health sector throughout Australia. Going forward, patients will be assured that their privacy will be protected when visiting our practice; that the information collected and retained in our patient records is correct and up-todate; and that they can access their information for review.
While the new legislation will serve to complement our existing culture of confidentiality and our already established professional practice obligations and to ensure best practice.
No exceptions under the Privacy Act apply to personal information that we hold or to any of our acts or practices.